MTS M-Blaze Data Card
Horrible services and In-human treatment meted out to customers

*Sent:* Monday, April 25 8:37 PM

> > *To:* MTS APPELLATE MUMBAI; MTS CUSTOMER CARE MUMBAI

> > *Cc:* sonia_enterprises@rediffmail.com

> > *Subject:* Formal Complaint: MADHAV GUPTA

> >

> > *Dear Sir/Madam, *

> >

> > *My name is Madhav Gupta and i purchased a MTS blaze data card** (MDN

> > : 9146626575)** approximately a month and a half back. I took the 595

> > night plan in which i am given 10GB of data at a speed upto 3.1Mbps. I

> > am currently residing in a Guesthouse

> > located in Post-Ghansoli area (Talwali Gaon). While buying the M-Blaze

> > card i categorically asked whether broadband services are provided in

> > this area. Your team assured me that i will get the broadband services

> > for which i am paying. *

> >

> > *However on using the data card, i did not even receive 1x speeds. The

> > speed which i was getting was around* *20-30 kbps (not even 1x)** and

> > not upto 3.1Mbps. I had problems in opening www.google.com

> >

> > *I lodged a complaint with customer care with **Service Id 24569378.**

> > They gave me an approximate date of 2 weeks to rectify my solution.

> > But when i called to check the status of my complaint, to my disbelief

> > they had already closed the service request on account of me not

> > answering my telephone, which is absolutely not true. In my preferred

> > time for callback, i had quoted anytime, but when the customer care

> > executive called i was in a meeting so i told the customer care to

> > call back between 4-9 pm.but they never called back and closed the

> > request. I repeatedly called and complained but nobody took any

> > action. out of one month 27 days had gone by and i was not able to use

> > any service . **Still no reply from your customer care helplines.

> > Again, I waited patiently but no response**.

> >

> > **I called up the customer care again to lodge another complaint, this

> > time the executive refused to take my complaint as i called during

> > daytime. He told me, since i have a night plan i am not permitted to

> > lodge a complaint during day. I was aghast at this, and i requested

> > to speak to the supervisor/floor manager. The executive again refused

> > to connect to the supervisor, saying i am not authorized/permitted to

> > speak to the floor manager/supervisor.**

> >

> > On numerous occasions, I lodged a complaint, but no action from your

> > team. Since i use the card professionally, I am heavily dependent on

> > it for my work, which suffered a great deal because of no poor

> > services from MTS.

> >

> > **I even sent a complaint email to Mumbai nodal officer Ms. Sharmila

> > D'cunha dated 18 April**, to which i got an auto-generated email

> > from nodal helpdesk acknowledging my complaint. T**he mail said it

> > will respond in 2 days. A week has gone by no response from your team.**

> >

> > Again i lodged a complaint** C11-26250062**. I reopened that request 3

> > times. On all 3 occasions, your customer care executive closed the

> > request on account of no answer. THIS IS ABSOLUTELY NOT TRUE. On the

> > contrary your exectuive did not call me on the specified time i had

> > asked for. **During complaint i had requested for a call back at 2-3

> > pm, your executive called me at 4:35 pm**. Please check your call

> > logs. Again Yesterday (Sunday 24April), I reopened the service

> > request. This time **Mr. SAGAR MANOCHA** from your team gave me a

> > **personal assurance that this matter will be taken as top priority

> > and your escalation team will respond at 2-3 pm on Monday, 25th

> > April. Again, NO RESPONSE**.

> >

> > I am harassed to the core by your team and services and will not take

> > it anymore. **THIS IS MY LAST FORMAL COMPLAINT. Please note, after

> > this i will make a formal complaint in the consumer court.** I have

> > the emails and the call logs on days which i made the complaint over

> > the last 1 and a half months.**The services and treatment meted out by

> > your team is unimaginable and most disturbing. It has affected my work

> > in a magnanimous way.*

> >

> > *I am working in Reliance industries and have told all my business

> > colleagues about this problem, they too are facing this problem and

> > will now refrain from buying mts data card and look for other options.*

> >

> > *Professionally and personally i have told all my friends, family,

> > colleagues about MTS's horrible way of treating its customers, its

> > services and value for money.** *

MTS CUSTOMER CARE MUMBAI wrote:

> >

> > Dear Mr. Gupta,

> >

> > Good morning to you & we regret the inconvenience caused to you.

> >

> > With reference to your e-mail dated 25-Apr, we would like to

> > inform you that, as checked your Mblaze data account your available

> > balance is zero, so we kindly request you to recharge your account &

> > then check, if issue still persist kindly let us know.

> >

> > Should you require any further clarifications or assistance, please

> > reply to us via email at customercare.mum@mtsindia.in

> > or feel free to call our

> > Customer care number 9146 955 955 (Toll free only from MTS mobile).

> >

> > We value your association with MTS.

> >

> > Warm Regards

> >

> > Pooja Singh

> >

> > MTS Customer Care

To: MTS CUSTOMER CARE MUMBAI

> Subject: Re: Formal Complaint: MADHAV GUPTA

> Dear Ms. Singh,

> I am well aware of the fact that the balance at this point of time in my

> M-Blaze account is 0. But I am not sure, if you are aware of the fact

> that due to the poor services of MTS, I was not able to use more than 3

> GB of the data allowed in my 595/- night plan (Allowed Limit was 10Gb).

> I therefore ask you to recredit my account with the remaining 7 GB of

> data with validity of suitable days, so that i can test the services

> again. If satisfactory, i shall recharge my account. Please note i am

> not asking you to re-credit my account with additional balance or data

> limit. I paid 595/- for 10GB of data, out of which i was only able to

> use 3 GB (due to poor services and after repeated complaints).

> If you still have any queries/ questions, I urge you to arrange a call

> back from your superiors, so that i can explain the situation better. I

> am only asking for what is rightfully mine and nothing extra.

> Revert back at the earliest.

> MADHAV GUPTA

MTS CUSTOMER CARE MUMBAI wrote:

> Dear Mr. Gupta,

> Good afternoon to you & we regret the inconvenience caused to you.

> With reference to your e-mail dated 27-Apr, we would like to

> inform you that, the recharge of Rs 595/- has been utilized by you &

> its validity has been finished, hence we are to re credit your account

> with the remaining 7 GB of data with validity of suitable days.

> Should you require any further clarifications or assistance, please

> reply to us via email at _customercare.mum@mtsindia.in_

> or feel free to call our

> Customer care number 9146 955 955 (Toll free only from MTS mobile).

> We value your association with MTS.

> Warm Regards

> Pooja Singh

To: MTS CUSTOMER CARE MUMBAI

Subject: Re: Formal Complaint: MADHAV GUPTA

Dear Ms. Singh

As you quoted "With reference to your e-mail dated 27-Apr, we would

like to inform you that, the recharge of Rs 595/- has been utilized by

you & its validity has been finished, hence we are to re credit your

account with the remaining 7 GB of data with validity of suitable days."

Pleaser re-credit Asap and inform me so that i can check the services.

Still awaiting call back from your superior / manager on this matter.

Thanking you

MADHAV GUPTA

MTS CUSTOMER CARE MUMBAI wrote:

> Dear Mr. Gupta,

> Good evening to you & we regret the inconvenience caused to you.

> With reference to your e-mail dated 27-Apr, we would like to inform you that, the recharge of Rs 595/- has been utilized by you & its validity has been finished, hence we are unable to re credit your account with the remaining 7 GB of data with validity of suitable days.

> Should you require any further clarifications or assistance, please reply to us via email at _customercare.mum@mtsindia.in_ or feel free to call our Customer care number 9146 955 955 (Toll free only from MTS mobile).

> We value your association with MTS.

> Warm Regards

> Pooja Singh

> MTS Customer Care

To:

MTS CUSTOMER CARE MUMBAI

Dear Ms. Singh

Since, you are not arranging a call back from your manager or superior. Pleaser provide me with the number so that i can call them myself.

I do not think you understand the gravity of the situation and how much your team has harassed me.

Madam, I am sincerely requesting you to take action on this matter. Please do not force me to adopt legal measures. I have already stated that this is my last formal complaint, and if no action is taken i will lodge a complaint in the CONSUMER COURT.

I expect a call from you or your superior by tomorrow positively.

Company: MTS M-Blaze Data Card
Country: India
State: Maharashtra
City: Thane

  <     >