NAAPTOL
Blackberry 8830 not working

I had placed order # 2928821 from www.Naaptol.Com for a blackberry 8830 CDMA GSM mobile phone on 1 dec'11 and got it on 19 dec'11. After unpacking the device, I found that the phone was not working in the CDMA mode. I have spoken repeatedly to both Naaptol and Reliance customer care to try and get the handset to work - but to no avail. Reliance have informed me that this phone's ESN number is "duplicate" and the phone will not work with Reliance cdma. Naaptol are now saying that I have to send this phone to some mumbai address for repairs. I fail to understand why they have sent me a defective handset which does not even have a proper and legitimate ESN number. And also why I have to courier this at my expense, to some third party? I have been chasing naaptol for the last few days, but their customer care seems reluctant to give me a refund. I regret to say that naaptol's reputation as evinced on this website is rather poor and judging from the number of complaints that have been lodged here about the same product, it appears that they are continuing with their dubious sales practices. I would like them to respond to this and advise me how to go about getting a refund. Incidentally, one of the so-called "free gifts" sent with this blackberry phone, a polo club watch, is also defective and does not run properly. Curiously, despite the complaints, Naaptol is continuing to advertise this product on their website - they have not even bothered to remove the false and misleading text that this handset works with Reliance CDMA - http://www.naaptol.com/price/941002-BlackBerry-8830-CDMA- -GSM-Mobile.html? utm_source=Internal-Banner&utm_medium=Homepage-Center&utm_campaign=Blackberry-8830-CDMA-GSM

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Company: NAAPTOL
Country: India
State: Delhi
City: East Delhi

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