Airtel Broadband
Poor services

We have an airtel broad band connection at home. when we shifted our house the airtel guys took forever to come and shift the connection. After a almost a month of calling up daily the technicians came to install the connections. The new flat had concealled telephone points at four different locations. I also have a BSNL phone which was connected at 2 points. The technicians in the name of checking the wiring unscrewed all the four electric panels and finally connected the airtel broadband. Later did we realise that they had not screwed back any of the switch panel. All the four switch board panels were out and they had disconnected my BSNL lines from the panels as well as from the main switching board at the pole. When the BSNL technicians came to repair the BSNL line they were furious at the mess that was done at their switching box. They had to undo all the mess in the wiring and connect both the BSNL and Airtel in the respective slots.

It was a very shordy work done by the Airtel, totally unexpected from a private service provider and on the other hand a job well done by the BSNL who patiently undid somebody else's mistake, even brought screws to fix the panels back in all the rooms.

Company: Airtel Broadband
Country: India

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