PayTM.com
Wrong recharge

I recharged my Idea mobile for Rs 201, (Order Number: 5963316). I used the denomination provided in paytm under Recharge/topup .(in fact the order I received clearly states it is a recharge) Unfortunately the recharge has gone in as data recharge. My mobile phone is not even data enabled, and also your website does not have an option or denomination for idea data recharge. In spite of it I have received the message as data recharge with my talk time remaining the same. Now I am unable to use this amount as my connection is not a 3g connection nor my phone has gprs facility and neither do I use the data services.

I kindly request you to make the necessary adjustments, so that my talk time is recharged instead of data, as this is of no use to me at all as my hand set is basic and does not even have this facility.

I am much pained as I have already sent an email to care@paytm.com and it is since two days and absolutely no reply from them. Their website has no contact address or phone contact number so we have to rely on any reply through email failing which we have no recourse to contact them at all.

So if we have ab problem and mail them, and unless they choose to reply there does not seem any way to contact them or get our grievance redressed.

I kindly request paytm to address my issue and get my problem solved

Regards

Mrs Rama

Company: PayTM.com
Country: India
State: Tamil Nadu

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