Tata Photon
Poor service and network

I had logged a complain regarding slow speed of HSIA photon plus on 25-06. The complain no is 314850559. The technician visited and updated the networking section of the problem. Without any call to me they closed the matter when the problem still persisted.

Again on 07-07 a second complain was logged. the no is 314711771 after repeated calls to the service center and calls from the so called experts from Kolkata and Jamshedpur the problem persisted. The technician visited on July 18. The speed checked through test my speed showed down speed 290 kbps and up speed 230 kbps. when asked of the speed from the networking section they said 256 is average and if its 290 then its good. The basic problem is the speed is not uniform. sites rarely open.

When i go out of Patna the speed is excellent. In Patna its disgusting and frustrating.

I just want to know why do you advertise 3.1mbs??? and is 256 kbs a good speed?? The problem is more than 2 months old.

Im going to disconnect the connection by 23/07

Company: Tata Photon
Country: India
State: Bihar

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