MTNL
IMPROPER BEHAVIOUR

My internet was not working since past a month. I called up MTNL Customer Care. They provided me with no. of my nearset MTNL Telephone exchange. I Spoke to the manager and requested her in soft spoken words that its really urgent plz send an engineer Asap. She positively replied that engineer will reach sharp by 11am.

I called her Back by 12:30 in the noon the moment i could say anything she rudely hung up the call rite on my face. Wen i called back she dint answer. The next time i called her again by 2pm. She was rudely shouting on top of her voice in "Marathi language" and again she hung up the call right on my face. I repetdly tried calling till 4:30 she hears my voice and disconnects the call.

This is really pathetic way of handling a customer. I finally had to go Cyber Cafe with all my office documents. MTNL has a bad bad bad customer service. I request to all the users plz do not opt out for a MTNL it sucks!!! I am truely disappointed :(

Company: MTNL
Country: India

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