Airtel
Dongle No: 9845684014..Entered wrong plan

I am using dongle No : 9845684014 from last 6 month, When I purchased the 3G device from CROMA world CORAMANGALA Bangalore, that time sale representative (j nandkumar) from Airtel explained me to plan 5GB unlimited because I asked him for unlimited only. According to him Up to 5 GB speed will be 2 MBPS afterward speed will be 256 with unlimited usage, so I agreed with him because I was also looking for 5 or 6 GB unlimited plan, But when I saw the bill for the month of Sep-12, Oct-12. Plan was differ...

Sep - 4, 374 Rupees

Oct - 3, 153 Rupees

Due to wrong plan, i did not make the payment so they have bared service, many times i have communicated with customer care, but unfortunately I didn’t get any proper response and same thing I have explained to collection team and they suggested to me, you just make a payment of 2000 Rupees according to new plan (6 GB with unlimited, 950 rent) against last 2 month bill, rest of amount we will mark as waiver and your service will be activated with in 24Hours as well as you will get 150 rupees cash back every month for next 6 month, so I have done the payment in 2000 in (20-Oct), but till now my number is suspended, that mean whatever collection team has promised they have not deliver, now I am keep calling him (9972497345-Khalil) but they are not responding,

Since last 1.5 month i am not getting the Airtel services, Now I observed one thing, don't believe in airtel customer care, sale representative and collection team. they are distorting Airtel Image.

Thanks Regards

Abhi

Company: Airtel
Country: India

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