Indiatimes Online Shopping
Damage product

Sir,

I have written on following complain to customer service indiatimes"

I like to inform you that today I have received my parcel from BLUEDART courier at about 3P.M .

Packing of the parcel is in a good condition and I accept the same.

After opening the parcel I found one "Philips Toaster HD4815", after reading the manual thoroughly I want to operate the same but surprisingly I saw that one popup tray (grill) is broken and not operating by knob.so bread is not come out from toaster. I verify the same from local shop that both the tray are operating by the Lever (up-down knob). So I received a damage item and I want to a replacement of the same product as it is very useful for me.

Kindly cooperate with me and replace the defective one at your earliest. I will be ready to return the defective one to your representative.

Regards,

BISWANATH DEY

Mailing Address: SUJATA DEY QTR NO =Y-9, LIC OFFICERS QTR, MALANCHA, PO=NIMPURA> City: KHARAGPUR, State: WEST BENGAL, Pin: 721304 INDIA

Contact Number: 9433890536"

they acknowledge the complain and give me complaint ID no – 497056. and committed to replace the product within 30.11.2012.but till today no replacement is done.kindly help me

Company: Indiatimes Online Shopping
Country: India
State: West Bengal
City: West Medinipur

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