Reliance NetConnect Broadband
Poor network and pathetic customer care

Regarding Reliance Netconnect USB dongle No: 7483322056. I've bought this on 5-Nov. Before buying this, I asked for Demo dongle to test the network signal. Reliance assured me there is good network in my residential area and refused to give demo. I trusted reliance and bought the dongle. But from the first day, there is poor network and signal is not proper. My complaint 191370588 with Reliance was closed in 2 days mentioning in the complaint that their network is at optimum level and it can't be enhanced further. I was not informed about this. Then again I raised a complaint 191590124 on 14-Nov-12 and it is closed by Reliance as duplicate without informing me. On 15-Nov-12, they raised a complaint 191655561 and it will take 5 days to close. I never got proper responser from Reliance about the issue and the resolution date. They just told it will be resolved soon and asap. I sent many mails to Nodal officer. But I never got any response from him. I called him @ 080-30332420 three times, but the automated system answered my call and what I heard is some irritating noise. On 15-nov-12, I talked to Santosh Bhalerao from Reliance and he told me the network issue can not be resolved and he told me to terminate my postpaid connection rudely. I've paid money Rs.2350. But I didnt get the service. I didnt get proper response and support from Reliance.

Company: Reliance NetConnect Broadband
Country: India
State: Karnataka

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