Airtel3g
Poor customer service

Dear Sir/Madam,

My Name is Naresh Babu chippada Iam an HSBC employee and I have recently taken a 3G Dongle connection (airtel 3G with a num as 8374012377) where in i was promised that the speed will be upto 7.2 mbps..I took this connection in the month of december and I raised a complain on 04/01 stating that Iam not experiencing that 3G speed. I can only see a maximum spped of 7kbps ..one of your agent advised me that he is raising a complain (41389093) and the issue will be resolved soon..After That since I was not happy with the service i din use the dongle again..no body atleast bothered to address my complain and sometime during sankaranthi holidays when i was on my vacation in my home town a person called me about this complain (not sure of the date) and I advised that Iam out of station..after that there was no call from u guys..when I was back in hyderabad on 22/01 I tried to check the speed again and it was still the same issue, I cud also notice that the connection is getting disconnected within 2-3 mins automatically..I called again on 23/01 to the customer service about the status of the complain and I Was shocked that the complain was closed without my concern. On the same day I Expressed my self with the agent again that its being very inconvenience for me and also said that I have recievecd a bill of 460 (aprx).the agent promised me that the he will get back to me with the concern team within 24 hrs time..which never happened, Again I called the customer service, again i was promised a call back within 1 hr by the relvent team ..which never happened again..Finally someone called me on 25th and said that he is from the technical department to address the issue..He promised that he will come tomorrow to check the issue..I Requested him to visit my place and check the problem by 11.00 and on 26/01 he called me at 8.30 and said he will be there in 30 mins..which again din happen ..after 11.10 when i left my place he called me n said that he wants to check signals at my place..he chekd the signals at my place and advised me that there is a signal problem here where the signal is breaking up..He promised me that it will be resolved in 2 days..which never happened again..Iam really so frustrated and on 28/01 when i called the customer service I was really not happy with the service and I spoke to Rajesh who is a team leader, he advised me that he will resolve the issue and will get back to me in 5 hrs time... approximately at 13.00hrs i recvd a calll from airtel ..i Said that iam driving and requested the person to call me in 1Hr..after that i din recv a call..in the veening i again called customer service and i was shocked tht when someone advised me that Rajesh left the shift without addressing my complain as per his promise..I spoke to Goutham (team leader) explaing the same thing and he also promised a call back within 15 mins which finally din happen..after 1hr when i called customer service they advised me that Goutham left for the day..IAM REALLY NOT HAPPY WITH THE WAY COMPLAIN IS BEING DELT AT YOUR CUSTOMER SERVICE... As a last Hope Iam writing this email to the nodal desk to check the way you dealing with the complain..I have spent almost an hour to write this email ..If you cannot deal this complain appropriately I really want to consult my advocate for a consumer complaint.

Thank you

Naresh Babu Chippada

97000 00477 (please cal me before 13.00 hrs between Mon to Fri)

Company: Airtel3g
Country: India
State: Andhra Pradesh
City: Hyderabad

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