Airtel
Nightmare experience with Airtel landline connection broadband

gh-arindam
05-24-2012
100

I am holding my landline BB connection with airtel since 2003 and I was very happy with their overall service until recently i went though this nightmerish experience with Airtel Customer Care. My landline number is 080-41202354 and I have requested from a transfer to my new address in Kadugodi, Whitefield. And here is a sequence of events with the complaint number:

15065222 – 30th april – Shifting request

Few calls

15422500 – 7th may – No progress on shifting hence another complaint to get the status

Few more calls

15799836 – 15th May – Cancellation request upon hearing that no port is available

Got a call from airtel saying port is now free and connection is possible

16087662 – 21st may – Shifting request after getting a confirmation call that port is available and connection was given soon

Another call – 23rd of May – Call to customer care to find out the status, informed that there is no port avaialble

16203428 – 24th may – Cancellation request

Numerous call in between to customer care to find out the status. It has been a real harassment dealing with Airtel and they way they treat their customers. Their belief that they can get away with such things is most shocking.

Please advise what should be my next step.

Thanks.

Arindam

9845257658