Airtel
Regarding excessive charges levied for 3G usage

The following email has been sent to Airtel customer service 121@in.airtel.com; but no response as of now:

Hi

This is in reference to the mobile number 9632349014

I had activated 3G services in the middle of March (Rs 100 for 100 MB usage for a month) after the Customer Service executive told me that I would receive an SMS as soon as I cross 80% of my usage (80 MB).

However, I never got any such SMS from Airtel.

The very first SMS I received was on 24th March stating :

“Your GPRS data usage as on 23-03 is Rs2689. This exceeds your free data usage quota. Kindly pay Rs. 2689 to continue enjoying 3G service…..”

I was shocked and I immediately called the customer care. The people there said that it was unbilled amount and that the details will come only in the bill.

However, I stopped using 3G after that.

Now I have received a bill of Rs 3967. The customer service person said that this is a “valid charge” and hence he can’t give me any complaint number as such.

He said this was the charge for some 250 MB data usage whereas I should have received and SMS after I crossed 80% of my usage.

How would I know that my free usage is over unless you send me an SMS or some alert for the same?

This is a completely fraudulent charge and I refuse to pay this amount.

Kindly resolve this issue or else I will be forced to disconnect the number.

Regards

Sujeet

9632349014

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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