Airtel Braodband
Airtel Broadband - Billing Issues

Hi,

I am Himanshu Soni (mob: 9620012225) and want to log a complaint against Airtel Telemedia Services.

I have took airtel broadband connection (08042141646_kk) 8 months back, there were no issues for initial 2 months. but dont know what has changed after that i stopped receiving my bills and receive it only when i log a complaint to airtel and that to duplicate bills not the original one after n number of follow-up.

so, i stopped making payment as i was not receiving the bills, then they disconnected my line and then again i chased them like anything finally a person came to my house with the duplicate bills. I made the payment and then they released my line back and i received assurance from appellate officer that in future i'll not face the same again.

But I again faced the same billing issues, they charged me rental for the time span when they had disconnected my line and had not received the bills for same as well. so have not made the payment again and logged complaints, worte to appellate officer again they took 8 day to respond with no solution but with problem ticket numbers like 2724542, 2443694... which got closed without any solution to me.they have again disconneted my line since 9th August and wantted me to make the payment, yesterday i received the duplicate bills for last 3 months. I had a talk with appellate officer asked them to release my line and i'll pay the money.but they dont agree to it, they want payment first... I dont trust airtel any more because they have no value for customers.

they have charged me again rental for entire month, thought they have disconnected the services.

Now i have gave-up and placed a request 2991786 for the cancellation of my line, which they took with no regret.

Thanks,

Himanshu

Company: Airtel Braodband
Country: India
State: Karnataka
City: Bangalore

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