Airtel broadband and landline services
PATHETIC Customer Service

AN Awefull Experience by AIRTEL CUSTOMER SERVICE

I'm writing this at 3.17 pm June 10, after all my efforts have failed to get my internet service up by calling 121. I apologies for being rude, but there are LIARS sitting in customer services team for Airtel. Below is the sequence of events which happened and will show how I was fooled by your customer service

1 pm June 9, I noticed my modem/router is not working, made a call to 121. Surprisingly, agent is asking money for sending some one to have a look at it. I explained him and then this so called escalation manage came on line and COMMITTED to me a call in 2 hrs and engineer at my place to resolve it. NEVER HAPPENED

Made another call in evening after waiting for couple of hours, another agent gave me a commitment that 30 mins some one will call me, NEVER HAPPENED.

Made another call after 1 hr, another commitment that in 30 mins someone will call me, NEVER HAPPENED.

Made another call at 7.45 pm, agent was trying to give me same commitment as other had given, but when I asked for escalation team, I met this lady SARITA, who was actually the best. She gave me commitment which was even more sophisticated than others and obviously NEVER HAPPENED. She told me sir, rt now it's 8 pm and no one would be available, she will ensure that someone from the backend team call me to resolve the issue before 10 am in morning. till now nothing happened.

I called up another time hoping, Airtel Customer team would have at least 1 genuine agent, but to the best of my expectations another commitment for 2 hrs, NEVER FULL FILLED.

This was my final call which I made to Airtel and told agent that I will not disconnect the call until I get someone who can resolve my issue, he was really SMART, he transferred me to some hold music and then disconnected the call. I would request to hear the call log of this agent and what he said before transferring the call, he was aware the call would get disconnected, hence he said, I'm transferring, after that hold the call over there only.

Now most important factor, I also tried calling vendor who's supposed to come and look at my modem by paying him money, he tells me no way he's coming to my place, instead I need to carry my modem to his shop which is 20 km from my place. Common, are we talking customer service or teaching me how a vendor like Airtel rules and does not care for customer services.

Have you ever given me service without money, NO, then why should I wait for resolution. If there would have been a fault which is beyond control like cable cut etc, I can understand, but this is absurd.

--

Puneet Kumar Bhugra

91 961 136 6332

Company: Airtel broadband and landline services
Country: India
State: Karnataka
City: Bangalore

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