Airtel Broadband
Unusually High Billing

Hi,

I have been having problems with unusually high billing from Airtel in the past few months.

I used to be on a 15 GB /month plan and used to download large files once in a while and never exceed my limits.

But since the last year or so since I upgraded to a 30GB/ month plan, my limits seem to be consistently getting exhausted extremely quickly.

It would be great if all the broadband provider are mandated to provide a live billing meter to give an idea to the consumer the quantum of data consumption. This is currently only provided on the website and the data is is a day old.

Secondly, there should be a way to measure if the billing itself is done correctly. At the moment, we do not have a reference point and have to go by what the service provider shows with no way of validating the. For example, how can I be sure that a 4 MB download is not accounted for a 8 MB in the system.

Lastly, Airtel used to provide good service earlier. Now they have failed to respond to my query even though it was raised 3 week ago.

Company: Airtel Broadband
Country: India
State: Karnataka
City: Bangalore

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