Airtel Broadband
Airtel takes me to Lok Adalat Court for their error!

Hi, I am Prasanna from Bangalore.

I had problem with Airtel broadband so I registered a complaint with them on 20th Feb.

They asked for 8 days time but my problem did not get solved so I asked them to disconnect the phone and internet and immediately I went with another service provider from 28th Feb.

They told me that a person will come and collect and instrument and the pending amount.

Since nobody came, even I did not bother to go to their office and surrender the instrument, as I was not asked to do so. So on 23rd march, my outstanding amount got debited from my account in the form of ECS.

Again for the month of April, they send one more bill of Rs. 950.

When asked why, they said you dint pay bill as soon as you disconnected and paid late i.e., instead of 1st march you paid on 23rd march so another bill is generated.

I clearly told them that I will not pay this bill, as I have not used their internet /landline since 20th Feb.

Now, they called me and asked me to appear before lok adalat court for settlement!

How on earth can they do this? Harrasing customers by taking them to consumer court?

What should I do now? Is it a tedious process in the consumer court?

Company: Airtel Broadband
Country: India
State: Karnataka
City: Bangalore

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