Airtel Broadband
Poor response towards the custome

Dear Sir,

Landline number:43527337

This is with reference to the telecon i had with Mr. Saravanan, in customer care, regarding my internet connection.

My internet connection has been disconnected due to non payment, the payment due was been due to the misplacement of the cheque, given by me for the month of September or October, there was no track record for the cheque, which was given by me, and due to this, my internet connection was been disconnected often and where i was in a state to give all the details of the cheque, whenever my internet connection is getting disconnected, which created huge mental agony to me for more than 20 days i was been put into this mental agony, finally, Since, I was not able to take this torture, I have registered a complaint regarding to this and by the end of the month the cheque was been found and was been presented in the bank, when there was no fund.

Due to this incidence, the payment record of mine is highlighting with the pending amount, for the bounced cheque, which i was ready to do the payment and when the collection centre called up, i told them to take the payment either after 9.p.m on weekdays or morninghours on sundays.

But, so far no one has turned up and my net connection was been disconnected, no where i am responsible to take this inconvenience, so, i requested MR.Saravanan to through my connection and do the necessity to take the payment from my side, the response received by me as a customer, is no way ethical.

All the conversations was been done from my mobile number 9841233300,

SO, I KINDLY REQUEST YOU TO DISCONNECT MY BROADBAND CONNECTION, DUE TO THE POOR CUSTOMER SERVICE PROVIDED. BEING A HUGE ORGANISATION, IT IS IN THE HANDS OF AIRTEL TO TAKE CARE OF THE CUSTOMER RESPONSE

Thanks for the inconvenience provided by Airtel.

Revathy

Company: Airtel Broadband
Country: India

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