Airtel Broadband
Changed internet plan without any intimation

Subject: Changed broadband plan without any intimation.

ref:

Phone number : 079-4000 9374

Customer a/c no : 15364105

complain number : 181162

153501

184692

Since November we are using airtel's "freedom 2499" (2 mbps unlimited plan without any limitation). now problem is that since last one year we are using this broadband connection without any problem (accept some minor problem). now Airtel suddenly changed our broadband plan. the new plan is like this (Freedom 2499 2 mbps unlimited, "512 kbps after 100 gb data download"). It means now I'm paying 2499 per month as before but getting less as before.

For this issue i complained to Airtel they said sir your plan has upgraded to new one. from now if you exceed 100 gb data transfer your internet speed come dome to 512 kbps.

My question is that how the airtel can do this without any notification or intimation, and second this is there is no need to change my plan cause I've bought it as per the old plan, and that time you could not inform us that in future we can change your plan without any notification. then why the hell Airtel can do this.

I'm dame serious about this issue, and if i need, I'm sure I'll claim compensation for inconvenience which i facing currently.

For further communication you can contact me on 91-96249 01764

-Raj

tech@solitaireglobal.com

91-96249 01764

Company: Airtel Broadband
Country: India
State: Gujarat

  <     >