Airtel Broadband
Overcharged for 4 months

Hi,

I have already sent this mail to wecare.west@airtel.in but already two tickets have been logged, my connection is disconnected and no respite yet.

My account number is 15299939

Airtel landline number is- 02046743062

I like to bring to your notice that there has been consistent irregularity in my airtel broadband bill.

My plan is night time unlimited – 798 under which I have to unlimited download from 10 pm to 6 am.

The trouble started with bill no- 585189194 (bill date 27th july) in which I was overcharged for the date 24/07/10. You see the details in the screenshot below

For the above issue I raised a ticket and I was told by Airtel billing department that the charges have been reverted back and it will be reflected in next bill.

However to my surprise the same was not done in next bill (bill number – 315343827, bill date – 07/09/10) and I was again over charged for the date of 23/08/10 and 24/08/10 .. You see the details in the screenshot below

For the above issue also I raised a complaint and got adjustment of 530 by airtel billing department. However I do not agree with the adjustment given.

As any reasonable person will agree that I simply cannot download 4.7GB in two hours with a download speed of 60-70kbps. I have been charged for night also which is not correct. Also I was told by Airtel billing dept that I won’t be charged late fee but still I have been charged for that.

And to my biggest surprise I got 15, 383.32 for the month of September (bill no- 325958103) The details you can see below.

All the above cases are simply logically impossible. On top of that I ve been charged late fee.

I have become frustrated with Airtel billing department. My connection has also been disconnected.

Please take care of the following points:

1) Resolution of issues for the month of july, august and September.

2) Removal of late fees since I have been paying just amount monthly

3) Removal of service taxes charged on overcharged amount.

4) Prevention of such issues in future.

Needless to say that I write to you with great hope. However If resolution of issue is not done quickly I might be forced to take further steps.

Thanks and regards,

Nitin Jaiswal

9673339963

Company: Airtel Broadband
Country: India
State: Maharashtra
City: Pune

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