Airtel Broadband
AIRTEL OVER CHARGES & Threatens

We have subscribed for AIRTEL broadband services with static IP on our Landline subscriber No - 040 40159747 .

During April & May Airtel slapped an inflated bill of Rs.8000 . We have demanded for details and TDR s provided ion which the time of utility is Midnight.

Since this service is used in an office works between 9.00 AM to 7.00 P.M we have demanded further details like

a) Mac ID of the ADSL modem.

b) Mac ID of the system (computer)

c) In coming and out going port information. (Available with NOC or Gate way)

d) Incoming and out going IP information.

The above requested details will prove the authenticity of utility. When the situation is at this stage Airtel has withdrawn the services for not paying the inflated bill causing difficulty for our day to day works.

We have requested Airtel to collect at the usual charges and extra amount charged will be paid once the usage is determined through the above requested information. We have also assured them payment when Airtel prove the utility by providing the above details.

For the past 8 moths we have been constantly following up with Airtel without any result. As the situation is not leading to any solution and Airtel denying to restore the service or provide the details requested we have issued them a notice stating that we will take the matter before a consumer forum and also demanded for return of our deposit with interest.

Airtel replied stating that it requires time and sent us mail in this regard. Mean while some one called us form Delhi stating that we are charged with contempt of court case in Delhi with a penalty of Rs.30000.00 and the file will be submitted with recovery suit if do not pay up in next one hour on 29-01.

The concerning points playing against the consumer interest

a) Airtel like companies denying the user the information essential for determining the utility. They just send you TDR which will not give any detail except for the time and quantity for the user to relay on.

b) They can raise any bill and raise funds from public under ignorance and also threaten them with consequences of facing litigation at much higher cost than 6tegh bill.

c) Any single subscriber will not able to fight the case as he is facing a mammoth organization with all kinds of powers to ensure the voice raised against malpractices is curbed properly.

We are looking for guidance and support.

Thanks & Regards

Srinivas

Company: Airtel Broadband
Country: India
State: Andhra Pradesh
City: Hyderabad

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