Airtel Broadband
Delay in changing plan

My broadband fixed line number is 0129-4168419.

I am using your services and am satisfied customer. At home also I have three mobile connections of airtel for self wife and son.

I received one mail from airtel in which I misclicked and I realised that it was my mistake by which my plan of Rs 1299 got changed to Rs 1699/- This happened on 1st march. I immediately talked to airtel executive on March 1 and informed him what happened and informed that i dont need any change in the plan.

No action was taken on this request.

I again talked to airtel on 19th march and then personally walked to airtel office in Faridabad (sector 14) and requested that my plan is yet not changed.

Today i got call from airtel informing me that plan can be changed only from april 16 because that is billing cycle. It is radiculous that you immediately changed my plan prom 1299 to 1699 even after requesting not to do so while for changing the plan to 1099 you need more than 45 days

This is not acceptable.

If I am made to pay extra amount and if you change the plan only after 17th April then I will surrender the connection and go for reliance I will not hesitate to surrender all other airtel connections also.

My request is to change my plan with immediate effect.

You are treating your customers in a very bad way but please remember we have options

My request number is 44329728 and I can give you other requests number also (given to me on 1st March and 19th march) Any plan change if it takes so long then how you quickly changed my Plan from 1299 to 1699 .I am getting the feeling of being cheated.

I hope someone sensible in Airtel will help me and will do the changes immediately and inform me.

regards

R J PHANSALKAR mobile no 9810718588

Company: Airtel Broadband
Country: India
State: Haryana

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