Airtel Broadband
Being cheated by AirTel executives

I am using AirTel Broadband since July. My AirTel Land-line number is 04443574432 .I had a false image about AirTel that when its comes to customer services, they are the best. But now I have realized their true color.

For the past more than one month, I am being tortured by AirTel like anything. I don't know who is going to pay for the losses caused by non-availability of internet at my premises due to false promises made by AirTel every-time.

This is how my story goes...

02-April:

· I raised a shifting request of my Broadband connection with a reference number #189019 to my new premises in the same locality.

· I was told that maximum time taken for shifting will be 6 days.

18-April:

· I didn’t receive any call from anyone in this regard till this date.

· I lodged a complaint with a reference number: #45337284 to customers care.

· As promised by customer care, I got a call within 4 hours of complaint.

· I was told by the executive that in my area, junction box is full and hence I need to wait for 2 more weeks.

· I was not ready to wait more than 3 days due to some personal constraints.

· I got a reply that before two weeks, this is not possible at all.

· I raised a request for the cancellation with a reference number: # 592114 and was told that my request will be entertained in 7 working days.

20-April:

· I got a call from an executive, and to my surprise he was asking me to wait for 1 month.

· I told him everything and also made it clear that it has become really impossible for me to wait even for a week.

· He told me, he cannot help me in this regard.

· I applied for a BSNL broadband connection.

· BSNL people surveyed my house and promised me to give the connection in 4 working days.

23-April:

· I got a call from another AirTel executive; he paid a visit to my premises, fixed the cables and promised me to give the connection by 24-Mar.

· I called to BSNL, and cancelled my request for the new connection.

24-April:

· I didn’t get any call from anyone.

26-April:

· I lodged a complaint with reference number: #45637500.

· I was shocked to know that, it is written in the record: “Customer is agreed to wait for one month”.

27-April:

· I got a call from AirTel and was asked whether I have spoken to any executive regarding the waiting for one month. I told yes but I was not ready to wait even for 3 days then how can I be agree to wait for 1 month. After this, he said: “OK” sir and disconnected the call.

28-April:

I got a call from AirTel saying that I will get my connection within one week. I told them clearly that I can not wait for even 2 days.

They requested me like anything for the same. I asked them to give an exact date before which I can get my connection.

They said, my connection will be given at any cost by 04-May.

04-May:

No one called me till date.

I can say only one thing now: Enough is Enough!!!

I can't wait even for a day .. Going to get a Tata Photon.

I request you to please CANCEL MY CONNCETION.

I have had raised 3 cancellation request in the past, and every time I got a reply that it will be entertained within 7 working dates.

This time, please no 7 days... Please I don't want anything... Just cancel my connection.

Regards,

Brij Kishore Pandey

9884255201

bkp.c@sify.com

Company: Airtel Broadband
Country: India

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