Airtel - Broadband
Billing Errors

Hello Mr. Bharti,

I am trying to resolve a billing error on my broadband connection from last two months and everytime I call the call center, there is a different response to the same query. People say that problem will be resolved, but it does not. We are put on long holds and after that the agent is utterly incompetent in resolving issues.

In my September broadband bill, Airtel charged for internet usage despite the unlimited usage connection. On followups at call center, I was promised that issue will be resolved and I will be sent a modified bill, however nothing happened. To my surprise and shock, the next month bill had the same error. This is amazing...

Main issues with AIRTEL Customer Care Call Center

1. Long Holds

2. After long holds and difficult IVR, agents just hangs up without saying anything or just Hi

3. If you get to talk to agent, he/she is very incompetent.

4. No written record shared with customer of the conversation.

5. Despite many calls, issues are not resolved.

6. There is no satisfactory response to written email complaints. Its standard mail, you get everytime.

7. Looks like you are banging you head on a Wall.

Hope they can put things in order. For me its very easy, I will switch to other operator. But for a company to lose old customers like this is not good.

Regards,

Rahul Gupta

Company: Airtel - Broadband
Country: India

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