Airtel Broadband
Billing

My phone number: 044 42867081

I requested a customer service agent on August month end to cancel my subscription as I moved by August month end but he said that they can ship to my new address but requested me to clear my balance due.

I cleared my balance and requested for shipping on September 3rd and they never came back. On September 15th I called them and they said that they cant ship to the new address as they do not have feasibility for that place. So, I requested for cancellation.

On September month end I got a call from Airtel stating that they can ship for free of charge with the same phone number and again they said that they do not have feasibility.

But I got bills for every month even though I didn't use their service. Now they say that I have a due of Rs.3500.

I contacted their customer service manager yesterday and he said that you can email to airtel customer care. Then what is the purpose of him in a call center???

Why dont you (Airtel) guys listen to the calls which I made from August month??? Why should I pay when the service is not used? And why dont you cancel the service when you can not ship the connection to new address???

Company: Airtel Broadband
Country: India
State: Tamil Nadu
City: Chennai

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