Airtel Broadband connection
Frequent Discussions

Hi,

I am sorry to inform you that I m unhappy with the Broadband services provided to me by Airtel.

I stay in Maruthi Nagar (BTM 1st stage). I always face frequent disconnection in my net connection. Most of the time it gets disconnected when am doing some important work. I have raised complaints regarding the same many times in the last 3 months. Everytime some rep. would walk into my place and say everything is working fine from your end and needs to check the box kept outside. I get the net working for some time and again the same issue.

Even the customer care person do not know how to behave with the customers. Instead of understanding what the customers problem is they are more interested in 'Shouting at' the customer. Mr Bharath P is a classic example for this (Ref: Complaint No:- 32286872/May 3rd). On May 1st I had raised the same complaint and was shocked to know on May 3rd that there was no such complaint logged (What a service!!!)

I want a permanent solution for the frequent disconnections that am facing. Hope I wont have to interact with people like Bharath P again. If this time I don't get a better service then I would have to look for some other better service providers.

Regards.

Danny David.

Company: Airtel Broadband connection
Country: India
State: Karnataka

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