AIRTEL BROADBAND SERVICE
Billing & Service issues

Hi,

I am Himanshu Soni, I have a broadband connection of Airtel, my airtel fixed line and broadband no. is 08042141646. The service quality of airtel is very very bad.

After i took the connection have received the bill for two months without any issue, but after that dont know what has been changed, I had not received the bills for last two months i.e. April & May I had logged 4-5 complaints for the same to airtel support, few of the service request numbers are 47007806, 46759494, 46343002 etc. all of my complaints were closed without any confirmation from me.

The worst is they have discontinued my service becasue i have not made the payments of the last two month bills. I dont understand when i am logging complaints for billing issues how they can expect me to pay their bills. Instead of resolving my problems they have raised my pains by discontinuing my service.

I tried to reach a responsible person via airtel support as its the only options provided to customers but failed, they have lot of processes but for them only. they are not of any use to customers because they are not on the correct place.

I also tried to reach the nodel officer of my region, but he/she is busy always around the clock of work hours dont know with what!!! looks like their is only one person who is receving lot of such cases like this...

rightnow i dont see any reason to continue my relation with airtel with this level of service quality... the support is denying me to activate my service because i have not paid the bill they dont see how many times i tried to reach them for the bills. i belive it takes only one day to send the bill but they fail to do that since last two months... and want their customers to suffer because to their loop holes in process...

What a poor quality of service :-)

That's airtel broadband.

Thanks,

Himanshu Soni

9620012225

Company: AIRTEL BROADBAND SERVICE
Country: India
State: Karnataka
City: Bangalore

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