Airtel Broadband Services
Nodal office

Something that I find funny about aritel's complaint redressal mechanism is their turnaround time.

Customer Service Center response time :24 hours

Nodal Officer: 10 days

Apellate officer: 3 months

A person who contacts the Nodal officer would have already spent sufficient time dealing with the incompetent customer service executives leaving him unsatisfied. If the nodal officer takes 10 more days to turn around the job, isn't it a criminal waste of a customer's time and energy.

And 3 months for a Apellate officer is ridculous by any standards? Are we still living in the license raj where people would be waiting endlessly for the problem to be resolved cuz there is no other alternative? Such timelines seem more like a strategy to frustrate people and force them to live with their problems than attempt at a solution. Any self respecting organization would be ashamed to publicly announce such timelines.

Company: Airtel Broadband Services
Country: India

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