Airtel
False Commitment

Hi,

I am an Ex-Airtel employee and using Airtel postpaid mobile connection and DTH service.

Working with Airtel I know that Airtel have a good products, sales team and Customer service.

1st time I had experience a very bad experience with Airtel when I apply for Airtel Broadband. It is because of the sales team who have given false commitment to the customer. After I have submitted all docs and given money the sales executive told me that within two days got the connection. But after two days no response from their side I checked with the sales person he have given me another person number and then he gave me a very unnecessary reason that some technical problem is there in my area (which is not at all related to a new connection) and he gave me his area manager number - he gave me some other excuse and told to wait for 2 more days. Once after two days again call them they all giving me different - different reasons. So after continuous follow up they told me there is no port available in my area. So I asked for refund my money back.

My question is in Service Industry is it right to give false commitment to customer to meet their sales target?

I haven't expect this kind of experience or service from Airtel.

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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