Airtel
Strage Policy

HI,

I am shantanu, working as Software engineer in gurgaon and writing here on behalf of my wife (Shailly sharma).

I was in need of a broadband connection at my new place (sukhdev vihar, massi gar, south delhi), I droped an online request for the same and after getting the confirmation from your executive (Mr Khalid Ph no-9818075153) that I will have my connection to the next day my wife provide all the required documents and processing fees.

My wife given the document and 1500 rs cash to Mr Deepak (ph no- 9910067642), but I couldnt have got my connection even after two days. I called the executive and after repetitive of calls the guy confirmed me that they cant give me connection becuase they dont have wire line to my locality.

Now I ask, if they didnt have wire line to my locality then why they assured me first and took my documents and cash.

And now when i ask them to refund my buggs, they excuse and say it will take one month to the procedure and i will get my money after one month.

I dont have so much of time to call them again & again and its very painfull to see such a rude and unprofesstional behaviour for such a renoved company's executives.

I want to know why it takes one month long period to get my money back when you guys are not given me any connection even after the pre assurance. Its all wasted my time and business when i was in urgent need of the broadband.

I request to the concern guys to look into the matter and revert back to me asap.

Thanks,

shantanu

9999261141

Company: Airtel
Country: India

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