Airtel
Improper Service and Customer Treatment

Dear Sir / Madam,

My internet connection with Customer ID: 02041213015 (as given by Customer Care and not by Sales Executive) in the name of Mr. Rupesh Lapsiya was down today, 13/02 from 11.00 AM to 11.45 AM.

This was due to some fiber cut at Shiv Tirth area near Paud Road, Kothrud. This was conveyed by the Airtel Service Engineer Mr. Durvas Navghane.

When asked for the SLA or the ETR of the downtime Mr. Durvas bluntly refused to give me the same. Also he denied to provide his Boss' contact number for escalation.

When contacted the Sales Officer Mr. Prasad, he provided with RSP number which is 102470. He was unaware of the fullform of RSP, SLA as well as ETR.

In meantime the Customer care refused to lock the complaint because the link came UP when I was on call with the CC Executive.

The whole process was shocking for me as there was no hint of CUSTOMER CARE was observed by any of the AIRTEL Employees Mr. Durvas, Mr. Prasad and CC Executive.

Please see that next time any consumer don't feel neglected by the Companies' and get a proper treatment by Companies' Employees

Thanks & Reagrds,

Gautam Lapsiya

Company: Airtel
Country: India

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