Airtel
Complaint wrt Airtel BB disconnection

Dear Sir / Ma'am,

My name is Sachin Soman, and I am very dissatisfied Airtel broadband customer. I had dsubmitted a request to cancel my airtel broadband in the month of Dec. Till now it is not disconnected.

The following are few of the ref numbers that have been given to me by airtel customer care staff who are good for nothing; 29221432, 29747824, 13071906. Airtel had promised me that i do not owe anything to them and all the irrelevant charges will be made nill and void.

I has raised the initial request for cancellation in the month of Dec. In Jan i get a call from a lady from Airtel's retention team. I told this lady very categorically that I do not intend to pursue this connection. She also confirmed back that the needful be done. However to my surprise i got the montlhy bill for Dec and Jan in the month of feb. I again called airtel and then Ms. Sneha told me not to pay anything and the charges will be reversed. Then i again get a bill for the month of Feb. I again call and speak to a diff person whi confirmed that i do not have to pay even a single Re to airtel and all will be done on priority. But nothing happend.

One of the floor supervisors Ms. Sneha was the biggest culprit of all. I spoke to her on multiple occassions and she promised that everything will be taken care of and the airtel personnel will come to my resd and collect the phone instrument and the modem. I even visited the Airtel ofc in Sec-14 gurgaon, and the staff over there told me that airtel will collect the phone and modem. in 3 business days. This happened on 27th Mar.

even today i spoke to Mr. Nishant, floor sup, and he confirm that all the thimgs have been noted and the billing dept will close this case. He did not have the slightest idea how the billing dept works.

All this meanwhile i have got more than 20 collection calls demanding for payment. The most emabarrasing situation was today when this lady called from this number; 011-47061423. She was very rude and said she needs a No Obligation sertificate from Airtel.

All the collection calls have caused huge mental stress and I demand compensation for all this mess. I am looking at a compensation of Rs. 10 lacs.

Please help me to resolbe this case oncefo n all.

Regards,

Sachin Soman

99100 28482

Company: Airtel
Country: India
State: Haryana
City: Gurgaon

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