Airtel
Migration to wrong billing plan

Dear Sir

Myself Amit Sikka. My complaint is regarding Airtel broadband services as they wrongly changed my tarriff plan and sent a huge bill. My plan was for unlimited download and they changed it to limited download.

I am using airtel broadband dsl connection for past

one year. Every month I receive a bill of 992 rs. Last month I switched

my plan to Impatience 899 unlimited plan. Airtel executive instead changed

my plan to Impatience 899 limited plan. I was called once for

confirmation of plan change where in that call I was clearly told my new

plan would be unlimited plan. I myself clarified more than once that

plan is unlimited. Now suddenly I receive this month bill as 5415 Rs.

Now I am being told that my plan is actually limited plan.

I called up airtel customer care and requested them to correct this

mistake and show me any proof that I asked for limited plan but they are

unable to do so. I wrote them multiple times but everytime is receive same automated respose.

You can study my usage of past one year. My download

requirement is huge so it will never be logical for me to go for limited

plan.

I will be highly obliged if you can look into this matte

Company: Airtel
Country: India
State: Haryana
City: Gurgaon

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