Airtel
AIRTEL BROADBAND NOT WORKING

Hi,

This email is with regards to complaint number 33839146 lodged by me on June 14. This complaint is regarding my Airtel internet connection which is not working since the last 4 days. I have been repeatedly calling up Airtel Customer Care and each time I am given a false assurance that someone from Airtel will attend to the problem shortly and it will be resolved within 2-4 hours.

It is the same case today as well. I had called up in the morning and spoken to Airtel Customer Care. I have been given an assurance that the problem will be resolved within 4 hours. 4 hours have elapsed but I am still not getting the internet connectivity at my place.

Please let me know the escalation path so that I can escalate this case to the appropriate level. This kind of unprofessional behavior was not expected out of a reputed organization like Airtel.

Airtel should take this case on priority and resolve the issue immediately.

Regards,

Kunaal Mathur.

Mobile#: 88003 69896, 98189 92254.

Airtel Landline#: 0120 4255 642.

Company: Airtel
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

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