Homeshop18
Pure Negligence of customer requirement

On 16th of Oct'11 I have placed an order for American Tourister Laptop Backpack AC4L (black in color) with one of your executive & expected date was 24th of Oct'11 receiving the same. The same status has been confirmed on last Saturday (22nd Oct'll).

on 24th Oct'11 (today) the same was not delivered to me so i called your customer care& was taking to Shikha Shing, at that time I came to know that the order is not yet dispatched & it might get dispatched by 25th Oct'11.

Due to this I have asked to let me know what If I want to cancel my order & till what time I will be getting my money back. The moment she heard word cancellation, she went ahead & canceled my order with out listing my complete question. Spoken to his Sr Mr. Vishal Sharma & he was help less & like Shikha he was also sorry for the mistake what she has done.

I have made payment on 16th & now if the order cancellation is confirmed money will be refunded in & working Days. I have lost interest on ICICI card for all thus days & now I dont have the product also

Company: Homeshop18
Country: India

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