Airtel
New connection requested for over 2 months now!

I am a very dissappointed and frustrated customer of Airtel due to the way things have worked out till now for a new DSL connection requested.

My name is Jacob Rajan, residing at Ittina Abha Apartments, Flat No B113, Laxmi Layout, Munekolala Main Road, Marthahalli, Bangalore 37.

Ittina Abha is a newly come up township on Munekolala Main Road with over 112 flats. Initially Airtel has refused DSL connection to flats due to feasability issue however with the increasing number of customers, Airtel approved connection to the flats after doing the required survey.

Around 20 customers applied for the connection in the first week of November and we were promised to have the connection in place in 10 days.

Talking specific, I applied for the connection on 5/Nov--Application Number 179240 and paid a sum of Rs 2697 as 3 month advance rental. Ever since I have been just following up like fools but not getting any concrete outcome. One Mr Ravi Kumar (Mob-9845116280) is the person incharge from Airtel for our area. Every time when I call him he just recklessly say it will take 10 more days, 1 more week, 2 more week and so on, with excuses like cable is being layed, work is being stopped etc etc.

In short all these days and weeks have now become MORE THAN 2 MONTHS now and YET i dont have any specific outcome on what is the status of the connection. I officially logged a complaint also with Airtel on 8-Jan-11 with docket number 41717896 and raised my concern with the nodal officer on 12-Jan-11 with no outcome again.

I am hence forced to go the legal way now and this complaint is to put my concern on record. At this point of time when things are gone over 2 months now, I am looking for a responsible reaction from Airtel ASAP for the mental agony and frustration i am going through for the last more than 2 months.

Regards

Jacob Rajan

Mob 9902311225

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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