Airtel
Generation of Bills for already disconnected service

I had applied Airtel Broadband connection paying advance rental for 3 months amounting to approx Rs.

2671. My billing period started from 26th April and the rent was paid till

25th July considering the 3month rental period. As per the standard

disconnection procedure, I applied for the disconnection via Emails/Calls to

Customer Executives time and again starting from 17th July. The executive

from Airtel collected the modem from me in August first week and I have the

receipt for the same which I can show as and when required. I also made an

additional payment of around Rs. 215 after applying for disconnection as I

could see this amount as the outstanding amount on my Airtel login page. The

result of numerous telephonic and email requests to Airtel have only resulted

in a different Request number each time assuring me that my complaint would be

attended to but to no avail. Unfortunately I do not have any recorded

excerpts from the conversation with the Airtel executive over the phone for

your reference.

I have now received a notice from Airtel asking me to pay an amount of about Rs 3100 within 7 days face strict legal action as per the applicable legal system.

It is very humiliating and disgraceful that a service provider like Airtel

blames the negligence committed on part of Airtel Executives/Service Provider

onto the customer.

Kindly advice.

Company: Airtel
Country: India
State: Maharashtra
City: Pune

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