Airtel
Bad-customer service

Hi,

Today I was trying to make online payment for my Airtel Fixedline while talking to the Airtel Customer Service rep who was helping. After I submitted my debit card infoemation there was an error so the rep transferred my call to the technical dept. for help however they kept me on hold for 10 mins and hung up. So i claled up the technicla dept. directly and they were helping me to make the payment online and again the same error occured once i submitted all the info of my Debit card so the technical dept. again kept me on hold and hung p after 5-6 mins. So the 3rd time I login to the airtel website and tried to make the payment and it was successful. After sometime when I checked my citibank account all the three transaction were successful. SO I called the complaint number for Airtel however they told me that they will not refund the 2 unathorized transaction and will adjust it for the furtute usage of the service and also denied to trnsfer the call to any supervisor.

Never expected such a bad service from Airtel.

Everytime you called them they will disconnect the call and it takes a long time to get conncted to them.

Please help.

Desired Settlement: Want the refund for the 2 unauthorized transaction...

Name: Sino

Phone number: 9818022969

Company: Airtel
Country: India
State: Delhi

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