Airtel
Airtel don't have value for their customer, ever pathetic situation I have faced

Http://inconsumercomplaints.com/complaints/highly-disappointed-new-airtel-broadband-connection--dodda-thogur-electronics-city-c567548.html

From: Binu S

Date: Mon, May 16 at 7:47 AM

Subject: Re: Welcome to airtel family - Landline: 0804092**** - CEF No: TBLR236832 - Velankanni, Electronic City

To: 121@airtel.in, airtelpresence@airtel.in, Nodal.southabts@airtel.in, care.karnataka@airtel.in, airtelpresence@in.airtel.com, 121@airtelindia.com, 121@in.airtel.com, appellate.southabts@airtel.in

Cc: admin@consumercourt.in, sunil.mittal@bhartiairtel.in, sunil.mittal@bharti.in, sunil.mittal@airtel.in, sunil.mittal@in.airtel.com, ceo@airtel.in

Please be informed that I won't be paying the rent as the connection is not working and nobody has turned yet. I request you to refund the money I have paid for connection, modem and the phone. I paid for a new modem and your engineer Mr. Tharanath (09844502514) has cheated me and have given very very old modem. I called him 'n' number of times and false assurances that he will rectify it in 1 hour, 2 hour, before 10 PM, etc., is he the customer or I?

A I got fed up raised a service request - 46338020, when I checked the status it was closed with out resolution. The reason mentioned was already another request is in progress, I don't know what was that?

Again called up and raised an interaction request which was not attended.

Again raised a service request - 46387810 and no response.

Is this is the way you handle customer? You don't have any value for customers?

NB: Copying admin@customersourt.in into the mail trail.

Regards,

Binu

Company: Airtel
Country: India
State: Karnataka
City: Bangalore

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