Airtel
Extremely poor customer service

I am an Airtel customer with land line and internet broadband connections, since beginning of April. Airtel promised to send a qualified personnel for installation of my broadband service but sent a completely incompetent person who could not do the required set up and answer our queries. Since then my wife and I have been following up with Airtel executives who sold us the connection in the first place and the Airtel helpline for the last one month and more, to send us an alternative person, but to no avail. The Airtel helpline (198) even refuses to give a complaint number. Whenever we call them, they tell us "our systems are in updation" and ask us to call back in 2 hours; and these happens during normal office working hours on weekdays. When we call back after 2 hours, they tell us again that "our systems are in updation" and ask us to call back in 2 hours. When I asked them to register our complaint and give a complaint number, they refused to do so and once even put the phone down abruptly. Is there any other way of escalation?

Company: Airtel
Country: India
State: West Bengal

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