Airtel
False Commitments

I applied a new connection for airtel tv connection, broadband and telephone on 4th june. Sales representative promised me that i'll get the connection in 3 days. When I didnt hear anything from airtel, I called up customer care they told me that i am suppose to get my connection in 5 days of submitting the form. 5 days passed but got no response from airtel, they told me that they cant provide the connection at my place. But they cleared the cheque i deposited and told me that I'll be refunded in 21 days that was on 11th june. When I called them on 25th june to check the status they told me that they have allocated a number for me and they can provide the connection in 24 hours. I agreed but on 28 after i did not hera from them, i cancelled the services again. I was promised by a representative that I'll get my cheque by 8th july who promised me that if there will be any delay he'll contact me. I called them again on 9th july when i was told that it will take them another 15 days to get me the refund cheque.

I was never contatcted by Airtel until i called them to check the status. I had to spent more than 24 hours on phone collectively to get my issue resolved. i am still waiting for my refund cheque and it is more than 1 month that I applied for my connection when they knew the 2nd day that they cannot provide that connection.

Company: Airtel
Country: India
State: Delhi
City: South Delhi

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