Airtel
Unresponsive & Unreachable Customer Care

Hi,

We recently shifted our residence. I have tried to call Airtel customer care many a times, but earlier, the call used to get disconnected after IVR put me on waiting for the customer care executive. This went on for a few times. So, as scheduled, we had to shift and the builder had to dismantle every wiring in which Airtel broadband wiring was also included. About 4-5 days back, i got to talk to a CCE, who gave me a service request number 446562, which again, is unattended as of yet. Now, as a result, i do not have access to internet facility or IPTV that i had from Airtel, at my new residence. My uncle called Airtel about a week ago and he was told that i need to go to Airtel customer care center and pay the bill first, of which due date is 25th July, yet to come, and then after 20 days an action will be taken. What is this? I am really shocked that a company like Airtel is treating it's old customers like this. My uncle was also told that someone from Airtel will call me regarding the same, but again, i haven't received any call yet. On Airtel website also, there is no provision under complaints section regarding: "Shifting of Internet/Fixed line", and every other complaint section has different parameters which obviously i cannot fulfill, like number of modem, in case of faulty modem. I went to the nearest customer care, near Oxford school vikas puri., but they told me that it was a mobile customer care center and that i would need to go to Rajouri Garden if i want to lodge a complaint or inquire anything about landline. How funny is that? Now i am stuck in a way what to do, should i go for another Broadband service or is Airtel going to respond to my complaint or not. Please help. Thanks & Regards

Company: Airtel
Country: India
State: Delhi
City: West Delhi

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