Airtel
Bad service and delay

My airtel broadband account no. is 16513850.

I have recently shifted apartment (within the same sector of noida). I had heard about bad customer service from airtel in transfer of connections, and I was not in a position of getting into all the hassle, so I decided to get my connection disconnected and go for some new one. After struggling for 3 days with the 121 on email and phone calls, I was able to raise a request for disconnection. (They didn't acknowledge disconnection requests on email, and disconnected the calls when u said u wanted to disconnect).

After 2 days, I got a call from airtel, convincing me to get the connection transferred. I told them my concern, and the person assured me that the transfer would be completed in 3 days. On this assurance, I agreed to convert my request from disconnection to transfer.

Since then, its 15 days already now, and I have not even heard back from them.

All my emails and calls are answered with 'your request is being worked upon. we seek your co operation in this regard'. I have insisted that the team should atleast contact me and give me the status if it is getting delayed for some reason, but they have no answers. I am loosing on my critical work, wasting time following up with them, but all in vain. And they will make me bear the bill for all this time they are taking too.

They simply say " technical team is working on this. I will record the next call made to customer care and file a case in consumer court with evidence if they keep showing such callous attitude and keep sending the bill despite of no usage at our end.

Company: Airtel
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

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