Airtel
Illing problem

Hi consumer complaint team,

I am using airtel broadband, my no. is 033-40060332. I got this connection and a plan of 30gb max unlimited. after 10 days i requested to migrate to 75gb plan. they confirmed me that its done. In the nxt month after using it for 10 days i got a sms and mail that my 30gb limit had beed completed so my speed will be reduced to 256kbps.

I talked to airtel customer care and they told me that am still in 30 gb plan. and it will be migrated only after 3month. and when i got the bill for october month, i was surprised to see that it was charged as 75gb plan. I again talked to airtel people and this time they told me that i was migrated in 75gb plan last month itself.

I have got airtel landline too with this connection. And in both 30gb and 75gb plan airtel provide call up to 2000rs free with a bill cap of Rs300 but now when i am asking about that they are telling that only for me this offer had been changed to 1500min airtel to airtel free.

kindly look after the matter please.

thanking you

Priyaranjan singh

Wipro technologies

mob no. 9674355660

Company: Airtel
Country: India
State: West Bengal

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