Airtel
Balance Deducted without any reason twice

This is regarding my mobile number 9974173795 (Provider - Airtel).

I use GPRS service provided by Airtel since 6 months. Rs98 gets deducted every month in every cycle.

Today morning Dec 8th cycle was renewed at 9:15 AM and i got confirmation for the same.

At around 4:30 PM i got the message that my whole balance Rs.167 is deducted, so I called up customer care for the clarification. Called them twice times and made them understand my problem, they replied me that the balance was deducted due to the surfing. I made them understand I have free GPRS service renewed the same morning then why does the balance got deducted from main balance. They replied the cycle has got renewed at 4:00 PM.

If the cycle was renewed at 4:00 PM then why did i got message in the morning 9:15 AM about the renewable. They dont have answer for this and keep on saying that i didnt had balance between 9:15 AM to 4:00 PM.

This is the second time i am facing the same issue. On 10th Aug i faced the same prob. Me and my friends have suffered alot due to Airtel's bad services and then poor customer care services. I don't know what they pay their customer care executives for?

Following is the reference of my previous complaint:

http://inconsumercomplaints.com/complaints/airtel-gujarat-c633464.html

I would request the authorities to look into the matter ASAP.

Company: Airtel
Country: India
State: Gujarat

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