Airtel
Incorrect Billing

Hello,

I have an Airtel Broadband connection (1244228251) at my home. I'm enrolled in Rs.1299 plan which entails 2mbps till 25GB and 512kbps afterwards. Last month, within 3 days of billing period, I was informed that the 25GB limit has been crossed although I didn't download that. I checked the bill detail online and found that the usage was in bursts of approx 3GB in an hour which is actually impossible at 2mbps. I called the Airtel customer care and explained them the situation. Even after repeatedly explaining them how this much usage was impossible, they kept on insisting that i made the usage and I must buy more to get better speeds. I even escalated the matter several times but they all said that they could do anything in the matter. When I checked later, the bill detail was removed from the website. And now, somehow they have charged me more this month for no reason.

Now, this month's billing cycle started on 8th Jan and again the same thing has happened. I got an email/sms alert telling me that my quota of 25 GB is over. I am really frustrated with this. Please help.

Thanks and regards,

Arpit Garg

0124-4228251

Company: Airtel
Country: India
State: Haryana
City: Gurgaon

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