Airtel
Incorrect Billing

Dear All

This is my first month with Airtel and and i am sad to say that i am so dissatisfied with the broadband connection. while buying a new connection, they assured me that i would get the best of the services but now all i got is nothing but false promises.

Recently my Airtel connection was disconnected, to be accurate enough, it was disconnected on 27th February. I had called up the Airtel customer executive and she stated that i had exceeded my quota amount, although it was the same day i got the message that i had reached 100% of my free usage. The customer executive than said that my outstanding amount was 4000 Rs. I was shocked to hear this and i contacted the nodal office and the Appellate TN a couple of time but all were in vain. Nobody gives a proper explanation on the alert i had received from Airtel. It has now been 1 month and i have made a couple of calls and mails. Inbetween all these, i was called by Airtel customer executive and i was told that a waiver has been accepted and it is enough that i just pay 1500 Rs . trusting them, i paid them the amount. Today i received a call from the appellate stating that my outstanding amount is 6000 rs eventhough my connection was long ago deactivated

I advice everyone to stay away from Airtel broadband...

Company: Airtel
Country: India
State: Tamil Nadu
City: Chennai

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