Airtel
Customer Care

Hi

This is Arup. I had given a call on The Airtel customer care dept . on 1st July but no one answered the call. Hence I had to disconnect it. The second time is the call of mine was recieved with an Opening "Sir Aapka problem batyeaga ya nahi". I told my issue that the Free GPRS validity was not showing. The Customer Care Executive answered "Sir isme main kya kar sakta hu". I answered him that when am giving an USSD call on *123*7# the Results comes to the Free Balance but the Validity is not visible. The Customer care executive answered that "Sir naya sim me aisa prob hota hai aap phir se try kare". I answered him that I was trying since past 5 th 6 days the problem is the same & moreover this is not a new sim as am using it since past 2 years & asked to take a Complaint regarding the issue. The Customer Care Executive answered "Sir ye sab ke liye koi Complaint nahi hota". The answer againg given by the customer care executive was "kisne bataya ki ye purana sim hai aap anpe sim ka Activation date batayeh".

My simple question to Airtel Dept. Are these the statement that are taught by the Airtel Trainers or should a Frontline Desk use these sentences. I want a resolution ASAP or in future I will not go for airtel nor will I refer any of my Friends or Family members.

My contact No is 9326959224

Alternate No is 9766637598

Company: Airtel
Country: India
State: Maharashtra
City: Pune

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