Airtel prepaid life time
Vanishing of balance

Sir, I've recharged Rs 333.00 on 16/04 at about 5-30 pm. On 17th when i dialed my last call the outstanding balance showing in arround 275.00 () (-). I've also a data connection on my Mobile Phone

No. 9903719633. Same day I've connected to Internet and it was connected. I broused some sites but

the net speed was so slow that I Couldn"t get any proper download. Ultimately I disconnect at about 12-15 A.M. on 18.04.2011.

It was utter surprise on 18.04.11 morning that the outstanding Balance is came down to "0". I went to your customer relation Centre at Parkstreet about the details of calls between 10-00pm of 17.04.11 to 6-00 am on 18.04.11. And was also described the details. The Smart Young boys and girls sitting with a Monitor of Computer failed to make me understand why it was happened. Perhaps they are not properly trained. Instead of that they connect the number of Helpline and ask me to tell my Porblem. Though it was unexpected to me that intead trying to solve my problem it was just shifted over to another. Anyway on conversation I came to understand that my net data connection valied upto 16.04.11 so it was debited from my talk time value.

Now my question is if the internet validity up to 16.04.11 then why it was accessed after validity period. If it is the argument of help line person it was customer service then let me know how much MB were down loaded with a NETSPEED was 8 to 10kps so that RS 270.00 will be charged from talk time balance?? Though your helpline helper couldnot tell me any thing instead of he ask me to mail to your nodal officer. If Customer Relation Counter person cann't tell any thing then what the neccessary to exhibit of all bogus young and smart boys and girls in the counter.

I once again request you to provide my call list between 5-00 pm of 16.04.11 and 6-00 am of 18.04.11 along with internet details of 17.04.11

Please reply with a satisfactory reason to avoid to take up the matter to appropriate authority.

NARAYAN MITRA

mOB nO 9903719633

Company: Airtel prepaid life time
Country: India
State: West Bengal
City: North 24 Parganas

  <     >