Indiatimes.com
Pathetic customer service by Indiatimes

Indiatimes has great deals, but unusually pathetic Customer Service. The agents who take your calls are uninformed, cannot speak properly and have very very poor comprehension levels. There is no answer to the online feedback, except for an auto-response mail.

Incident 1 : 2 Flight tickets are booked. The confirmation mails say that the Order is shipped, which could mean that the tickets have been sent by courier to the shipping address of the customer. A mail to that effect, brings no response. A call made to a disinterested agent finally reveals that it is an e-ticket. On asking, what would have to be presented at the Airline ticket counter, the agent says Nothing. The customer checks if the digital receipt needs to be carried, the answer is yes. On further asking if any ID proof needs to be shown, the agent is blank and after keeping the customer on hold for 10 mins, reverts with 'take Pan Card or Driving License'. The Customer now checked if the agent should not have told that in the first place, the agent's reply 'I am 2 days new, I don't know anything'!!!

Incident 2: A Sony Digital Camera is booked. The vendor calls the next day and informs the customer that the same would be shipped in 5 days. The customer later realizes that he needs it in 4 days and tries calling the vendor back, but there's no response. On calling the Indiatimes Toll Free line, a yet-again disinterested agent says that it takes 15 working days, which are the terms. The customer knows there are no such terms mentioned on the site plus the vendor said 5 days. On telling the agent this, he rudely replies that the terms are 15 days and the customer needs to wait, to which the customer replies that it would be a special request. Agent's response 'Put your request in the Online feedback form'. 2 online requests, no reply. 6 requests later, the reply on mail 'You will receive the camera in 12 working days'!!!

Such Pathetic and Disgusting Customer Service from a company that's part of the Times Group, is extremely shocking and definitely unexpected.

Company: Indiatimes.com
Country: India

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