Dell Vostro 1310
Poor Customer service

Hi,

The LCD Panel (screen) of my Dell Vostro 1310 Laptop got damaged, and as i already had warranty extension for 1 year period, I called the Dell Customer service. The customer service agent convinced me that the warranty is only for the internal failures, but not for the mechanical damages.

And then they asked me to pay a huge sum (About Rs.20000) and then I asked for any other options for reduction in the money.

Then they came down to a sum of Rs.15, 000 and as I finally requested the customer service agent to replace only the LCD Panel (not the total top lid of laptop), he accepted my request and asked me to pay a sum of about Rs. 6200 and they got the payment from me through Credit Card Payment.

And finally the most disgusting thing happened to me. They have sent me a box from dell, and when i opened the box I felt the greatest disappointment of my life. Yes it was the simple plastic (called Bazel) that covers the laptop LCD Screen. I felt humiliated because of this. The Dell Customer Care is trying to make fraud and now they are asking me another Rs. 9000 for replacing the actual damaged part. I felt a lot of mental insults because of this kind of customer care.

As I requested them not to get any replacements, but for the reimbursement of my money, they are refusing it and making me to wait for long time.

I am in need of a legal solution for this situation. I want to sue against the Dell Customer Care Agents on the grounds of fraud and trials to grab money from customer.

Company: Dell Vostro 1310
Country: India

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